Innovation Ready Customer Experience
Digital Workshop | 04:30 pm
Join Innovation Ready to increase your innovation capacity and to produce high value-added products and services.
The 8th Innovation Ready workshop, "Customer Experience in the new digital era" is scheduled for Wednesday, May 25, 2022, at 16:30 until 18:15.
The workshop features advanced digital technologies and solutions that improve the customer experience in the physical and online store:
• Data analytics and feedback management tools that uses customer feedback, unifies opinions and helps design targeted digital marketing campaigns.
• Smart chatbots that offer direct personalized customer service.
• Platforms that optimise storage and placement in online store operations, whilst increasing the overall digital customer experience.
• Loyalty programs for advanced customer engagement, managing of commercial offers, partner development, and new products and services.
The 10 opportunities for investment and collaboration: